سياسة الاسترداد

ALEF PREMIUM SPORTSWEAR - L.L.C - S.P.C

Licence No: CN-5754966 – Abu Dhabi, UAE

Email: support@caprealm.com | Phone: +971 56 911 1671

Our Promise

At ALEF PREMIUM SPORTSWEAR - L.L.C - S.P.C, every product is made with performance, purpose, and quality in mind. If your purchase does not meet your expectations, contact us and we will review the issue under this policy.

Return Eligibility

You may return an eligible item within 30 days of receiving your order if:

• The item is unused, unwashed, and in original condition.
• All tags, packaging, and inserts are intact.
• The item is not marked final sale, a custom order, or a gift card.

We may reject a return that does not meet these conditions.

How to Request a Return

1. Email support@caprealm.com with your order number and reason for return.
2. After approval, we will provide return instructions.
3. The item must be shipped back within 3–6 days of return approval.

Return Shipping Costs

• UAE returns: Use your own courier or request a prepaid label from us. The label cost will be deducted from the refund.
• GCC and international returns: We currently do not accept returns from outside the UAE.

Refunds

• We will notify you after the returned item is received and inspected.
• If approved, the refund will be issued to the original payment method within 30 business days.
• Shipping charges are non-refundable.

Exchanges

• Within the UAE: Free exchanges are available for eligible items. Return the item and we will ship the approved replacement at no additional cost.
• Outside the UAE: Exchanges are not available for GCC or international orders.

Non-Returnable Items

• Items marked final sale.
• Gift cards.
• Custom products.
• Used, washed, or damaged products.
• Items returned without prior approval or outside the return window.

Need Help?

Email support@caprealm.com or call +971 56 911 1671.

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